Refund And Return Policy

At Mythic Swords, delivering full customer satisfaction is our foremost priority. Every collector and enthusiast should feel certain prior to completing an order. This Refund and Return Policy outlines the procedures for returns, refunds, and exchanges. A purchase on mythicswords.com indicates acceptance of the following provisions.

Eligibility for Returns

Returns or exchanges are permissible only if the conditions below are satisfied:

You notify us no later than 14 days from the date of delivery.
The item remains unused, undamaged, and retains its complete original packaging.
You supply a corresponding order number or purchase receipt.

Note: Merchandise that has been engraved, modified, displayed, or subjected to any alteration is not eligible for return.

How to Initiate a Return

Send a message to contact@mythicswords.com, including your order number and brief statement of the return reason.
After review, we will forward return-shipping instructions.
Repack the item securely, enclosing all manuals, labels, and accessories.
Select a carrier that provides tracking and full value coverage, as Mythic Swords accepts no liability for any return that is misdirected or damaged, except where the error originated with us.

Refund Proceedings

Upon receipt and inspection of the merchandise, we will confirm its eligibility.
Following approval, the refund will be processed to the original payment method within ten business days.
Shipping fees are non-refundable, unless the product is defective or the wrong item is sent.

Return Shipping Charges

In cases where the original order qualified for complimentary shipping, the verifiable cost incurred by the shipment will be subtracted from the total refund, with the exception of returns attributable to our error.
When we dispatch incorrect merchandise or items that arrive defective, we will assume the cost of return shipping.
In all other circumstances, customers are responsible for the return shipping charges.
No restocking fees are levied for processing returns.

Processing an Exchange

To initiate an exchange, please:

Forward your request within 14 days from the date of delivery.
Provide your order number and the catalog number of the item you wish to exchange.
Candidly indicate the item desired in place of the original.
When the replacement item possesses a different price, we will confirm the cost differential before shipment. Shipments of replacement merchandise are scheduled to occur after the inspected item is approved for return.