Warranty Of Products - Mythic Swords

At Mythic Swords, our foremost aim is to ensure that every customer feels assured and well-informed when making a purchase. Our collectibles are specifically designed for exhibition, collection, cosplay, and scholarly appreciation, and we guarantee the integrity of every piece we dispatch. This Warranty of Products document delineates the extent of our obligations, the limitations, and the required process for reporting and resolving any concerns.

Quality Assessment and Approval

Each collectible receives a thorough inspection prior to dispatch.

We examine every aspect, including technical specifications, surface finish, and overall integrity, to confirm compliance with our exacting standards. Only those pieces that achieve a positive result during this inspection are authorized to leave our facility.

Warranty Coverage

This limited warranty extends protection against latent defects originating from the materials used or from the methods of fabrication. In the event that a collectible is determined to exhibit an imperfection introduced prior to dispatch, our commitment is to rectify the situation to the customer’s satisfaction.

Warranty Specifications

Duration: This warranty is effective for a period of thirty calendar days following the recorded delivery date.

Covered Defects: The warranty encompasses deviations in materials or workmanship that are present at the moment of delivery, or that are identified during the warranty period and were overlooked by our final quality check.

Exclusions: The warranty does not address any deterioration resulting from misuse, accidental damage, or environmental effects arising from improper long-term storage. Furthermore, the warranty will not protect against the natural appearance of gloss or patina, minor scratches, or scuffs that may occur through ordinary handling. Finally, any condition resulting from unauthorized alterations or from repairs executed without our prior authorization is expressly excluded from coverage.

Post-Purchase Alterations

Any modification, including sharpening or part replacement, voids the implied warranty.

Reporting a Problem

Should your product arrive with damage or show a suspected defect, notify us at contact@mythicswords.com no later than 7 calendar days from the delivery date. Provide the order number, a brief account of the concern, and high-resolution images of the item. Our support staff will evaluate the submission and instruct you on the subsequent procedure.

Resolution Steps

Pending validation of the report, a replacement will be dispatched at no additional charge. In the event the product is unavailable, a complete refund—including the initial shipping charge—will be processed. You will receive periodic updates until the issue is concluded.

Shipping Protection

Basic shipping protection accompanies all orders. In circumstances where a consignments is received damaged, we will assist you in managing the shipping carrier’s claims procedure.

Warranty Limitations

The warranty is limited to faults in manufacture. It does not extend to improper use, accidents, predictable wear, or modifications made at the customer’s discretion. Once the item is altered from its original manufacture state, all warranty coverage ceases.

Returns and Exchanges

Requests motivated by order errors or buyer’s remorse are governed by the Refund and Return Policy. Such circumstances will be directed to that procedure and are not covered by the warranty provisions.