Thank you for choosing Mythic Swords. We have attempted to include answers to the most asked questions (FAQs) about our products, orders, and services. In case we have missed any questions, please contact us via 24/7 Live Chat Support or email us at contact@mythicswords.com.

1. How do I place an order on Mythic Swords?

Ans: You may browse the collection, choose the products that interest you, and place them in your cart. Whenever you wish to, you can proceed to the checkout, fill in the payment and the shipping details, and complete the payment on our site.

2. Can I change or cancel my order after it has been placed?

Ans: In order to cancel the order you have placed, it is your responsibility that it has not been shipped yet. Please contact us via email or live chat as soon as possible so that we may aid you in order changes or cancellations.

3. What payment methods do you accept?

Ans: With us, you can complete your purchase with Google Pay and Apple Pay, or any supported Card (Visa, MasterCard, or American Express).

4. Is my payment information secure?

Ans: Certainly. We protect your information with SSL encryption and payment providers that we use that have been in the business for years do secure your information.

5. Tracking Orders

Ans: Once an order is fulfilled, an email is sent containing a tracking code corresponding with the order. Using the tracking code, directions can be accessed from the shipping company’s site.

6. What countries do you ship to?

Ans: Everywhere. Each international location has a unique shipping price and estimated time of delivery, which will be calculated and displayed upon checkout.

7. What is the estimated delivery time?

Ans: Orders from the US: Typically between 2 and 5 business days.

8. What is the cost of shipping?

Ans: Shipping costs are always estimated and calculated at the time of checkout, depending on the destination and the size and weight of the parcel in question.

9. Do you have free shipping offers?

Ans: At random intervals, we put up free shipping offers. To obtain the latest free shipping offers, check the homepage and the offered newsletter.

10. What is your return or exchange policy?

Ans: With conditions, any item can be returned or exchanged 30 days after the delivery date. The item has to be in unused, original condition and in original packaging. For full details, please refer to the Returns Policy.

11. What should I do if my shipment is wrong or damaged?

Ans: Should your item arrive damaged or is not what you ordered, please submit your complaint to our customer service within 7 days of receiving your product and attach some sort of evidence. A replacement or refund will be done with no cost to you.

12. Are there any restrictions to returns for items marked with a custom or personal touch?

Ans: Customized items or items with engraving cannot be returned unless they arrive, damaged or defective.

13. Who is responsible for the cost of the return shipment?

  • Ans: In the case that the return is a result of our error (sending a wrong item or a defective item), we cover return shipping costs.
  • In the case that you simply changed your mind, you will be required to cover the cost for return shipping.

14. How long of a duration is the refund process?

Ans: Refunds are processed within a period of 5-10 working days as long as the return is approved and the product is inspected thoroughly.

15. In the event that my package is delayed or lost, what are the appropriate steps to follow?

Ans: Get in touch with us as soon as possible. We will pursue the shipping company and make sure that a solution is found. We will also send a new item or give a refund.

16. Are your items well protected?

Ans: All our products are only intended to be collectibles and for display. They are not intended to be used in combat or any other use that is deemed unsafe. We advise that customer use all the products with care and not give any of the items to children.

17. May children buy products from Mythic Swords?

Ans: No. Our products remain geared towards appreciation from adult fans and collectors. Customers need to be 18 and above to buy.

18. Do you accept bulk or wholesale orders?

Ans: Yes. There is a discount available for bulk orders. Kindly send us an email at contact@mythicswords.com for more information.

19. Is it possible to request for items which are not available on your website?

Ans: Yes, certain swords, knives, or sets can be custom made. Get in touch with us and we will work out the possible options you may have.

20. Is it possible to purchase an order from your website and send it as a gift?

Ans: Of course! You’re free to provide a different shipping address at the checkout if you choose. There is also a space for a message with a note you can use.

21. What are the different ways to contact customer service for assistance?

Ans: You can contact us via following methods:

  • Business Name: Mythic Swords
  • Phone: To Be Finalised
  • Email: contact@mythicswords.com
  • Business Hours: Monday to Saturday, 9:00 AM – 5:00 PM (GMT-5)
  • Support: 24/7 Live Chat Support
  • Address: 600 Congress Ave, Austin, Texas (TX), 78701, United States

22. What are the steps to take in order to retrieve a lost password?

Ans: Go to the login screen and select ‘Forgot your password?’ You will receive an email with a set of instructions for password recovery.

23. What methods can I use to receive information on new items and sales as they arise?

Ans: To keep track of updates and sales, sign up for our mailing list on the checkout page or on our primary page.

24. Is there anything else you wish to find out?

Ans: We are glad to assist. You can contact us via email at contact@mythicswords.com , or for immediate assistance, use our live chat feature which is available 24/7.